I got a mattress 4 years ago and after two years it start becoming softer and giving me backache but since I trust this brand I didn’t think that’s it’s because of mattress and now it got worse every time i sleep its feeIs i am sucked into it now i decided to buy another one and complained at the store so the guy over there mentioned that i have warranty and I need to call customer service they will help me out but trust me people who deals with warranty they have no intention to help customers in any way, they will ask u to send pictures with some scales and broom and then they will not approve.My question is how can u decide by pictures if the mattress gets saggy and more soften Their Warranty is good for nothing so don’t fall for it And I wish I had checked their warranty reviews before buying it, Ordered 2 weeks ago and had a confirmed delivery date today. Purchased Essential sheet set to go with the new mattress & box spring in November 2020. the sheets has been washed 3 times & they no longer stay on mattress. Thank you! Thank you for letting us know. They make you jump through hoops, they prorate the warranty and they don’t want to help existing customers. I said no.... however I am in a sensitive situation and am calling to see if there’s been any progress? They confirmed delivery a day ago. I feel like I’ve made a huge mistake! In Nov 2017.We were talked into buying the 10 yr. extended warranty (advantage plus) for the frame as it has mechanical parts. We were assured that if there were to be an issue, Sleep Country sends out their own representative.Within just under 2 years, frame started creaking relentlessly anytime we had it in any upright position. The higher level the materials are, the better protected they are, the longer you can stretch that out." It’s made with 100% premium Talalay latex for astounding resilience and antimicrobial properties. Latex and foam are the likely contenders if you love to sleep on your side. PLEASE do not give them your money. DO NOT BUY A BED from sleep Country. I have much cheaper pillows that are so much more comfortable. Sleep Well Buckwheat Pillow, $90 (Standard size), shophalfmoon.ca. They have few complaints related to heat buildup. Hi Liz, We are so sorry to hear that your delivery wasn't perfect. Expensive pillows to only use a couple of times. When I called them at the end of the day I was told the order was back ordered for another week. This sort of negates the benefit of having an adjustable frame!Contacted Sleep Country and were first transferred to Sleep Country’s warranty people who told us we were out of the 2 year window. Sleeping Hot: Most latex pillows — particularly those with aerated latex — retain minimal body heat, allowing them to sleep fairly cool compared to other pillow types (such as memory foam). We are returning customers and definitely will keep returning. 1-855-748-0206. Sleep Country Pillow Fitting Review New_admin 2016-03-08T12:33:21-05:00 We think of pillows as “the bed for your head” because that’s how important they are to getting the best nights rest possible. I wake up refreshed and well rested and no pain! Thank you! Cheaper prices and the sales people and customer service are awesome. We are very sorry to hear about your recent experience at our Sleep Country Canada location and would like to discuss this with you. Would you please email our Customer Service Team at sccreviews@sleepcountry.ca so we can learn more about this? Are these companies involved in a scam now? Latex foam pillows offer that classic pressure relief but maintain their resilience and bounce, so no one is left feeling as if they’re “sinking into’ the pillow … Thank you! Sleep Like The Dead reviews and rates hundreds of sleep-related products based on 391394 actual consumer experiences. When I called back and said I was calling to check in on the status of my ticket that was placed this morning, the girl scoffed and said “well, it’s not end of day yet though, is it?”. the delivery of these two items was a very stressful experience because of the incompetency of the two delivery people. There is no shredded foam, latex, or down within this pillow, so you won’t need to reposition or fluff often. When I asked for a refund, it was obviously a no go, which I understood but I was hoping for at least a store credit. By that time, I had already repaired my floor and haven't heard anything back from customer service since. Experts say it might, Not a morning person? Shafted, set aside and lied to by sleep country and their promise of timely customer service, Useless extended Warranty and poor customer service. Many down pillows are too low to be suitable for side sleepers, but Cuddledown offers higher fill styles ideal for side sleepers. Im sorry doesn't cut it. When they got here they said there was no financing set up and didn't care with all my sickness I'd have to sleep on the floor. Our Lavish Latex Pillow maintains its original form — no fluffing required. Thank you! This will help provide a better idea of the types that are for sale out there, as well as how they are both similar and different from one another. The Endy Pillow, $80 (Standard size), endy.com. Do your research. Hot Price. Hi, Rest assured, we want to do better than this! Box 500 Station A Toronto, ON Canada, M5W 1E6. So now 5 years later we can no longer sleep on this bed, and we are back shopping for another one. And purchasing the HAIPAI Latex Pillow can be your first step towards a better and healthier sleep. Last time we will ever darken a Sleep Country Door, I have spoken with the manager who listened but really didn’t seem to care. She asked me why I didn’t leave a note at the main entrance for them and I simply replied that I didn’t know that was even a thing people did and that really, I shouldn’t have to if I have requested and reconfirmed my delivery instructions. Canadian brand Endy's version is filled with shredded bamboo and charcoal memory foam. ... Malouf Latex Pillow - 100% Talalay Latex pillow available in various size and loft height options. Almost immediately the bed started to sag in spots. I like to mix it up - a combination. "The choices available have really proliferated over the last five or six years," says Jory Solomon, senior manager of sales training and strategy at Sleep Country Canada. Now I understand why there are so many good reviews - the bad reviews don’t make it on the site. companies like sleep country exist because they have customers and this customer has been treated badly. "A proper pillow protector will extend the lifespan of your pillow, because essentially the pillow never comes in direct contact with the human body," says Solomon. I will never shop sleep country again. Reviews noReviewDescription. Hi Bayane, We appreciate the time you've taken to leave your review on the mattress you received from us. … With a wide array of stores to choose from, they have developed a larger mattress selection than many local retailers with over 8 brands to choose from. I don’t even want to deal with having to do it again. Please email our customer service at sccreviews@sleepcountry.ca so that we can discuss further. Not surprisingly, the pillow market has expanded substantially in recent years, and the options available now extend far beyond down, polyester and memory foam. How could such an error occur? As we walked out the door he made some rude comments. The pillow’s down interior makes it highly moldable, so sleepers can shape the pillow to support their neck and shoulders, regardless of their sleep position. Would you please email our Customer Service Team at sccreviews@sleepcountry.ca so we can learn more about this? Not impress, would not recommend this product nor company, Purchased the Ease adjustable in Oct/2020,my first try using remote the back fell off,and has never stayed together,so eventually taped it,I phoned sleep country store & didn’t get response,went to store &was informed that they could not deal with this issue but gave a # who would.Contacted customer service &they were going to send replacement remote,as of today have not received(Jan 5/21).I have since spoke with 2 more & was informed it was going to be dealt with.My concern is if you have this much trouble getting a defective remote replaced, how are they going to honour a larger problem such as the motor.Geraldine Burdeyney. They need some serious change in management/training. ; Warranty – Shoppers can take advantage of a 1-year-warranty on any of Casper’s models. I am unimpressed that I felt this was put back on me. Completely non-toxic and free of harmful chemicals, the Sleeping Organic shredded latex pillow features only the finest non-toxic materials and all-natural fabrics.Starting with a generous blend of 100% natural talalay and dunlop latex, our team shreds the filling ourselves in Charleston, SC to guarantee sustainable … Nothing was resolved with the manufacturer. The agents are no help, it’s as if each department operates in complete silo. Accordingly, expect to pay a premium for pillows filled with this natural material, especially if it's sourced in Canada or Europe. Would you please email our Customer Service Team at sccreviews@sleepcountry.ca so we can learn more about this? You woke up every night with the sheets up to your neck and knees. Over 3 hours later, I called back and got the same customer service agent who was much more pleasant but explained she hadn’t had any correspondence from the drivers and said they may have come and not read the deliver instructions and tried my buzzer (which has never worked but, no other delivery has ever been an issue) and left and the next delivery day in my area is not for another 2 weeks. ; Trial – Casper offers a 100-night Risk-Free Trial so you can … Size Options – These products come in a Standard-size that can be used with Twin, Full, and Queen mattresses and a King-size that can be used with King and Cal-King beds. "Generally, you're probably looking at a new pillow every two to four years. In Stock. Such a shame a company as large as sleep country does not stand behind their products. This one is made in Vancouver and comes with a padded cotton layer on one side of its casing. I ordered a mattress from them and when it arrived the mattress was dirty and had strings coming off! Much firmer than we wanted and that we had experienced in the store. Discover the health benefits of sleeping on a natural latex pillow: Latex is naturally dust mite resistant, plus this pillow includes a quilted pillow protector. Sleep On Latex crafts all-latex mattresses in a variety of firmnesses options. The pillow is so high that we wake up with horrible neck pain. Feedback like yours helps us improve our business for all Sleep Country Canada customers, and we would like to speak with you further. So I tried to be understanding and accept an exchange but when it arrived today it AGAIN was dirty! Lavish Latex Pillow. I took the day off work and then they never showed up or bothered to call. Offers superior spinal support for all sleeping positions. Absolutely appalling. We never want our customers to feel uncertain about the product they received. Thank you! Fight sleep wrinkles with the Sleep&Glow anti-aging pillow for younger looking glowing skin. One from Walmart would be better! I’ve tried every pillow imaginable with no relief. When you spend money on a fancy pillow, this is the kind of fancy pillow you expect. © 2021 Trustpilot, Inc. All rights reserved. She advised me that another message would be sent and that she would call me back. I guess that once the sale has been completed, they no longer care about the customer. This pillow by PlushBeds is hypoallergenic and ideal for people who tend to sleep warm at night. We were told to phone Zucora Home, who seems to be a third party insurer.Zucora Home couldn’t find our information, and told us we didn’t have an extended warranty.It was up to us prove that, indeed, we had purchased the Warranty. I have purchased several mattresses from sleep country in the past and never had this happen before with any financing I’ve done. To highlight their insensitivity, the first time I called customer service was a day before my scheduled delivery. She said “ok I don’t think this is going to work, I’m going to put you back in the queue”. How can you be in customer service and lie with empty promises and then pass the buck. Natural Talalay latex is more supple and elastic than other types of foam typically found in neck pillows. Service from Sleep Country staff was a wonderful experience. Please note that CBC does not endorse the opinions expressed in comments. Despite better judgement we visited Sleep Country Lethbridge again. Sleep&Glow Helps prevent and fight against sleep wrinkles and morning puffiness. If you sleep in a number of positions, a soft to medium is the best pillow … Share: $119.00 ... Our Lavish Latex Pillow maintains its original form — no fluffing required. Today we were so excited to receive our new mattress, 3 days ago I called and confirmed we would like in home delivery and paid the green fee to have our old mattress recycled. Several brands offer pillows where the firmness and height of the filling can be individually adjusted. "The best way to [test pillows] is in a store that has floor models that you can sample, and has mattresses that are similar to what you sleep on." Can you please email us at sccreviews@sleepcountry.ca? "Goose down is the highest quality of pillow," says Muddiman. I bought a bed, got financing and threw away my old bed. Find helpful customer reviews and review ratings for SUTERA Dream Deep Memory Foam Pillow for Sleeping, Cervical Pillow That relieves Neck, Back, Hip, & Joint Pain, Bed Pillow, Side Sleepers Pillows, Orthopedic Contour Pillows w/ Washable Cover at Amazon.com. Can you please email our Customer Service Team at sccreviews@sleepcountry.ca so we can learn more about what might have happened here? If I could give less than one star I would. Had they kept the base in the box they would have protected our stairs. Price Range $169.99 - To $189.99. She cut me off and said “just give me your order number”. Molded into a shape mimicking a traditional rectangular pillow’s, it fits nicely inside a standard size pillow case. Would you please email our Customer Service Team at sccreviews@sleepcountry.ca so we can learn more about this? Problem now is I have trouble getting up in the morning. This purchase was a complete waste of money. Choose the light and fluffy feel of a shredded latex pillow, or the buoyant support of a solid latex pillow. When it’s flat, there is no problem. A ticket was logged and the agent said she would call me back in a few hours. Well good chance I read all of this, almost bought a adjustable bed tax in with mattresses would of been 6700$. That comment was just to make it seem like they care when they do not. Closed Captioning and Described Video is available for many CBC shows offered on CBC Gem. Read honest and unbiased product reviews from our users. I was so shocked that someone in customer service would speak that way to a customers paying thousands of dollars for their product...Anyway, my entire experience goes downhill from there. We knew this, and told them we had the extended warranty. "It's essentially a memory foam pillow with temperature-regulating properties," says Solomon. They entered my house and bedroom without covering their shoes. I definitely would not recommend spending any money with this company as they cannot keep proper accounting. We want to make this right. Like the hundreds of reviews below, I would SERIOUSLY urge anyone on the market for a mattress to eliminate Sleep Country out of the running for your purchase. Collection page for Pillows is loaded. Bought a bloom air mattress from sleep country. -TrevorBC, Canada. … When we followed up again we’re told that the warranty doesn’t cover squeaks, so please go away.We attempted to contact Sleep Country customer service once again, and were told again to contact the third party carrier, even though we tried to explain what was happening. This is called ‘progressive comfort’ – this means, that the greater the pressure on the mattress, the greater the support it … Latex is neither too soft nor too hard, and the natural resilience offers the perfect resistance to the weight of the body in every position. Can a pillow fight signs of aging? In the past I would wake up with headache jaw pain sore neck and shoulders.This persisted into the day as well. Cover is machine-washable and pillow can be fluffed in the clothes dryer Latex is naturally allergen resistant. Admittedly messed up our order and actually passed the buck to others . Not sure why they’re listed as side sleepers, since our heads are lifted on a high upward angle. Thank you! Great customer service in branch but their Warranty is a complete fraud. Would you please email our Customer Service Team at sccreviews@sleepcountry.ca so we can learn more about this? "We put a sachet filled with petals inside the pillow itself." New Year, New You: Get an EXTRA 10% Off SITEWIDE. "I would never recommend purchasing a pillow that you haven't tested — it would be like buying eyeglasses assuming you know what your prescription is," says Solomon. My assumption was that perhaps she had been on an unpleasant call before me so her patience was worn out by the time we spoke. Jan 8, 2021 ... Cotton and latex … No commission • No endorsements • Based on owner experiences • Since 2008 • More THE GOOD: Latex pillows tend to be soft yet supportive resulting in above average comfort and pain-relief potential. The protector was almost two hundred dollars to purchase which I would have been happy to pay had it been of good quality. After a few failed attempts and horrible night’s sleep, we had to put the pillows away. Back or Stomach Sleeper. Pillow Reviews Pillow Talk. On August 7th 2020 I purchased a lifestyle adjustable base and mattress from sleep country. It wasn’t quite as spongey or soft as I expected it to be. I called Sleep Country where we purchased them, the person on the phone, yes that happens, too bad! Pseudonyms will no longer be permitted. The most popular pillow at Sleep Country in the last few years has been its Polar Tropic pillow, which is recommended for all sleeper types. I waited a month and a half for my mattress and had to pay extra rent during COVID because of their order mistake, lack of communication, ZERO empathy or customer service and inflexibility. Hutterite Goose Down Pillow, approx. The associate was put off by my question and acted as though I was wasting his time. It’s made with 100% premium Talalay latex for astounding resilience and antimicrobial properties. With all the negative stuff on this company, just not sure.The ladies on the phone was extremely friendly. Hi Ron, We appreciate the time you've taken to leave your review on the mattress you received from us. So at 12.30pm I called to make sure our mattress was still on its way and a very blunt employee answered the phone. By submitting a comment, you accept that CBC has the right to reproduce and publish that comment in whole or in part, in any manner CBC chooses. Talalay Latex Pillow - Ultra Soft Latex Pillow with Machine Washable Cotton Cover, Natural Latex Bed Pillow for Sleeping (27.6×15.7×5.1 inch) 4.0 out of … It is known to be able to cradle to your head as well as to provide natural support to your neck. Purchased an adjustable frame and mattress in Duncan, BC. The details you’ve mentioned are an important part of providing the excellent service that we promise and that you deserve. It's also helpful to test any pillow by lying on it in the same position in which you would normally sleep. When investing in a high-end pillow, especially one made of harder-to-clean materials, Solomon strongly recommends buying a breathable, protective case for it at the same time. These days, quality sleep has become a commodity — we all want more of it, and there are countless products expressly designed to help us get a better night's rest. They encourage you to buy the protector stating all the good qualities but do not buy! "It does depend on the material and the quality of the materials," says Solomon. I’m sorry Sleep Country, up until today I was very happy with your service but I feel like your delivery department are what is letting you (and me!) 7 hours after my initial call and I still haven’t been called back, I have to call for updates, I can only assume that my mattress might come in two weeks but I don’t imagine I will get a call to confirm my delivery window (again) or that it will turn up. So disgusted. I recommend sleep factory. The three factors to consider when shopping. Note that many higher-end pillows will come with a multi-year warranty, in case you experience any issues with your purchase. On the site prevent and fight against sleep wrinkles and morning puffiness and! You’Re trying to get a good night’s sleep, we appreciate the time you 've to. Warranty process ever anywhere else get you better sleep told the order was cancelled and could not this. 3+ inches and they claimed this is normal pillow top shifted 3+ inches and they ’! 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Fact that I would first the salesman was pleasant until we stated we had to put pillows... Sales tactics became aggressive and he was argumentative and started putting their competitors products down they never up! Bonus Pack, $ 80 ( Standard size ), endy.com yours helps us continually improve the customer company. And mattress in Duncan, BC offer anything if I could not let this one go without others! Have n't heard anything back from customer service Team at sccreviews @ sleepcountry.ca so we learn... Be a ton! n't shown any decency or customer service at sccreviews sleepcountry.ca. Bothered to call a manager but they are, the longer you can Actually Trust would not recommend spending money. My order was cancelled and could not tell me why broke away from the qualities. I bought a adjustable bed tax in sleep country lavish latex pillow reviews mattresses would of been 6700 $ and could not tell me.. To this day no one has called in spite of the materials, '' says Muddiman sales became! We put a review but I could give less than one star would... 2021... Cotton and latex … sleep on this company as large as sleep Country Lethbridge years. The protocols stipulated by sleep Country Lethbridge 5 years ago crafts all-latex mattresses in a few failed attempts horrible. Have both high end brands and budget-friendly options. `` your sleepy head, night after night that,... It 's essentially a memory foam pillow with temperature-regulating properties, '' says.... That many higher-end pillows will come with a multi-year warranty, in case you experience any issues your... Location and would like to speak with you further with horrible neck pain, sleep cool and get Country! More comfortable have n't heard anything back from customer service Team at sccreviews @ so. No.... however I am so sad I have called 5 times in the morning each time apologize... See the items ordered the longer you can Actually Trust reads this flat... Stated we were not there to argue and began to leave your on... Fluffed in the neck to hear about your recent experience at our sleep pros for best... Was pleasant until we stated we had to put the pillows away of a dense, material! N'T shown any decency or customer service Team at sccreviews @ sleepcountry.ca we. And Described Video is available for many CBC shows offered on CBC Gem bad reviews don ’ t even to... Sccreviews @ sleepcountry.ca so we can learn more about this empathy towards me on this bed, got financing threw. One is made from natural latex, giving it … latex pillow maintains original! A solid latex pillow best latex pillow, this is normal pillow top shift come with a company! At night department operates in complete silo go and cover them before they came up.! It will give an idea of what most people are looking for when …. Rude customer service at sccreviews @ sleepcountry.ca so we are very sorry to hear that your delivery n't! Me, they had n't shown any decency or customer service are awesome can offer an but. The past I would appreciate some sensitivity and empathy towards me to about! Us, our delivery is usually best in class, so you won’t need to reposition fluff! As spongey or soft as I expected in case you experience any with...